Sales & Refund Terms

Pomlet may offer Free, personal Pro, organization Pro or other plans. Published prices are shown in euros (EUR) unless stated otherwise. Any currency conversion, payment method or bank fees charged by your bank or payment provider remain your responsibility.

Paid plans may be offered monthly or yearly; the price and billing period are shown before payment.

Plan features, player limits, AI limits, reports, embeds and organization features may vary by plan and may change over time.

Paid subscriptions are processed by a third-party payment provider. By starting checkout, updating payment details or paying an invoice, you authorize that provider and Pomlet to process payment, create or update customer records, manage subscriptions and provide billing information back to Pomlet.

Pomlet does not store full card numbers. The payment provider's own terms and privacy policy apply to payment processing.

Depending on the plan you choose, a subscription is monthly or annual. It renews automatically at the end of each period (every month or every year) until cancelled. For an annual subscription, a reminder email is sent about 45 days before each renewal, whatever the payment method, including to a suspended organization, unless a cancellation or a switch to monthly is already scheduled. To not renew, cancel before the renewal date; with invoice payment, the renewal can also be declined afterwards (see below). With automatic payment, you authorize recurring charges at the amount shown when subscribing or accepting a change. Invoice payment, reserved for approved organizations, exists on the annual plan only (see below). You can change period from your account. Switching from monthly to annual is immediate and starts a new 12-month period from that day: it is billed at the annual price, minus the unused part of what was paid for the current month, and the exact amount is shown before you confirm. Switching from annual to monthly takes effect at the end of the paid year, on the renewal date: until then, the annual plan and its features stay in force, with no proration, credit or refund, and you can cancel the switch before that date; a subscription paid by invoice first switches to card payment. Promotion codes can be entered when subscribing with automatic payment, on the monthly or the annual plan. A code applies to the invoices of its duration: a code valid once or for a number of months applies to the whole first annual invoice, and the discounted amount is shown before payment. When switching to annual, a promotion of limited duration (valid once or for a set number of months) running on the monthly subscription ends: the unused part of what was actually paid for the current month is deducted, then the annual plan is billed at the regular price. A permanent discount (a percentage or a fixed amount per invoice) is kept when switching to annual. When switching from annual to monthly, a promotion still running at the end of the paid year continues until it ends, without restarting. With automatic payment, if the charge for a renewal fails, it is retried. Without payment, Pro access may be suspended (an organization's licences stay assigned); it returns once paid. If payment is still not made, the subscription may then end: the licences are removed and content is kept. The rules for invoice payment are set out below. Applicable price changes are communicated before taking effect as required by law.

A personal Pro subscription applies to one account. It is not a pool of team licences. If a user also belongs to an organization, personal Pro and organization licences may interact in the product, but billing remains tied to the subscription that was purchased.

Personal Pro may be subject to device and session abuse-prevention measures. It may not be shared as a replacement for organization licences.

Licences are billed individually, under one subscription per organization: all licences share the same period, monthly or annual. The owner chooses and adjusts the number of paid licences; the owner and admins assign available licences to members. Each assigned licence grants the Pro access described in the product. The general licence cap appears below; invoice payment is limited to 100 licences.

Automatic payment: up to 1,000 licences.

Each assigned organization licence is intended for the named member's own account. Sharing one licensed account across multiple people may result in session revocation, feature limits, suspension or termination under the Terms of Service.

Licences added are billed immediately on a prorated basis for the remainder of the current period (until the next monthly or annual renewal). Removing a licence takes effect at the next renewal, at the end of the paid month or year, unless the product or checkout flow states otherwise. Decreases do not create a cash refund or credit unless required by law or expressly stated by Pomlet. On an annual plan, a purchased licence therefore stays paid until the annual renewal, even if it is not used.

You cannot reduce paid licences below the number of licences currently assigned without first unassigning licences, nor while a cancellation is scheduled: resume the subscription first. Once a reduction is scheduled, no licence can be assigned beyond the new number until the renewal, so that no one loses their licence on that date. No licence can be added while a payment of the subscription is missing (a late card payment or an outstanding invoice).

You may cancel a paid subscription at any time through the billing portal or product controls where available. Unless stated otherwise, cancellation takes effect at the end of the current billing period, that is, at the end of the paid month or year. You keep access to paid features until that date, subject to these Terms and successful payment of any amounts due.

Cancelling does not automatically delete your account, quizzes, reports, organization or content. It may downgrade access after the paid period ends.

Subject to the withdrawal right in section 8, and except where required by applicable law or expressly agreed by Pomlet in writing, payments are non-refundable. This includes partially used periods (month or year), unused time, unused licences, unused AI generations, unused player capacity, accidental renewals, cancellation after renewal, team member inactivity and failure to use the service. Switching from annual to monthly takes effect at the end of the paid year, with no proration, credit or refund (section 3). With invoice payment, declining an annual renewal under section 5 voids that renewal’s invoice. When deleting your account stops a subscription (personal Pro, or an organization of which you are the only member), it ends immediately, without a refund of the remaining paid period, including the rest of a year. A subscription bought twice by mistake (two payments for the same account or organization) is cancelled and refunded: automatically if it was paid by card and bought within two days of the other, otherwise by our support team.

If you believe a charge was made in error, contact support@pomlet.com promptly with the account email, organization name, invoice or payment reference and a description of the issue.

If you are a consumer and change your mind within 14 days of a purchase, write to support@pomlet.com and your request will be handled.

Promotions, discounts, credits, free trials or coupons may have additional conditions, eligibility limits, expiration dates and renewal prices. We may modify or end promotions at any time unless a specific written offer says otherwise.

The displayed price is the price you pay. You provide accurate billing details. Invoices are issued through Stripe, in Pomlet’s name.

If you initiate a chargeback or payment dispute, we may suspend access while the dispute is investigated. Please contact support first so we can try to resolve billing issues quickly.