Subscription and billing

Pro costs €9.90 a month or €99 a year, for one person or for each organization licence.

• For yourself: open the account menu → “Upgrade to Pro”, choose “Monthly” or “Annual”, then confirm with “Upgrade to Pro”.
• For an organization: the owner opens “Teams & access” → “Manage plan”, picks the period and the number of licences, then “Continue to payment”.
• You pay on Stripe’s secure payment page. Have a promo code? Enter it on that page.
• Pro is active as soon as the payment is accepted (for an organization, the licences are then ready to assign). You receive a confirmation email from Pomlet and a receipt from Stripe.

• Every payment comes with an invoice, and Stripe emails you the receipt.
• Your latest invoices are under “Manage plan” → “Payment method and invoices”: open the PDF, or the invoice page to view or pay it.
• The full history is in “Manage billing”.
• For an organization, invoices and billing emails go to the owner.

• When you pay, Stripe’s page lets you enter your company name and VAT number: they then appear on your invoices.
• With invoice payment (organizations), you enter the name, address and VAT number in Pomlet before receiving the invoice.
• To change the name, address or VAT number on future invoices, open “Manage billing”.
• An invoice already issued needs correcting? Write to support@pomlet.com.

• Open “Manage plan” → “Manage billing”.
• Add the new card and make it your default payment method, then remove the old one.
• The last card of a running subscription cannot be removed: add the new one first.
• A payment is pending? Settle it with “Pay”, next to the invoice in “Payment method and invoices”.

• Your bank asks for confirmation (3D Secure): Stripe or your bank sends you a link; open it and approve the payment. A banner in Pomlet reminds you.
• Added licences or a switch to annual still to be paid? “Complete payment” also appears in “Manage plan”.
• The payment fails: a banner appears in Pomlet, and Stripe or your bank lets you know by email. Update your card in “Manage billing”.
• Without payment, Pro access is suspended, then the subscription ends. As soon as the payment is settled, Pro access comes back. An organization’s licences stay assigned during the suspension, and your content is always kept.

• Switch to annual: in “Manage plan”, choose “Switch to annual”. The exact amount is shown before you confirm: the annual price, minus the unused part of the current month. A full 12-month year starts that day.
• Go back to monthly: choose “Monthly” for the renewal, then confirm. You keep the annual plan until the end of the paid year, with no proration or refund.
• Keep the annual plan: until then, choose “Annual” again; the switch to monthly is cancelled.
• The monthly plan is paid by card: an organization paying by invoice first chooses “Pay by card from now on”.
• A reminder is emailed about 45 days before each annual renewal.

• Personal Pro: account menu → “Manage plan” → “Cancel subscription”.
• Organization: the owner opens “Teams & access” → “Manage plan” → “Cancel renewal”.
• Pro bought in the iPhone app: manage and cancel it in the iPhone settings (your name → Subscriptions), not in Pomlet. Refunds are handled by Apple.
• You keep Pro until the end of the paid period (the current month or year). As the terms of sale state, that period is not refunded.
• Changed your mind? Before that date, choose “Resume subscription” (Personal Pro) or “Keep subscription” (organization): the subscription carries on.
• After the end, your content is kept and you can subscribe again at any time.

For organizations on the annual plan, on request: handy when your accounting team pays invoices by bank transfer.

• The owner clicks “Request invoice payment” in “Manage plan”. The decision usually takes less than 24 hours, and an email lets them know as soon as invoice payment is turned on.
• They then choose “Invoice · bank transfer”, fill in the billing name and address, and confirm. Already paying by card on the annual plan? This choice is in “Payment method and invoices”.
• Stripe emails the invoice. It is payable within 30 days, by card or bank transfer from its page. For a transfer, include the invoice reference.
• After a renewal by invoice, “I won’t renew” appears in “Teams & access”: it declines that renewal before the invoice is due, as long as nothing has been paid.
• To go back to automatic card payment, choose “Pay by card from now on” in “Payment method and invoices”.