Team, roles, and licences

Invoice payment is disabled by default and reserved for approved organizations, on the annual plan. The owner can request access in Manage plan (“Request invoice payment”): the decision usually takes less than 24 hours, and an email lets them know as soon as invoice payment is turned on. Then choose Invoice · bank transfer in that same window: the annual plan is selected. Enter the billing name and address, then confirm the subscription. Stripe emails the invoice: a PDF with a EUR IBAN and reference, which you can forward to accounting, and a link to its payment page. Pay it within 30 days, by transfer from your bank (with the reference) or by card on that page; nothing is charged automatically. Access starts when the invoice is issued. At each annual renewal Stripe sends a new invoice, and reconciles transfers automatically. Partial payments leave the balance due; excess funds can cover later invoices. Stripe sends payment reminders. Without payment, the Pro access of all the organization’s licences is suspended, then the subscription ends; the licences stay assigned during the suspension and Pro comes back as soon as the payment is received. A reminder is emailed about 45 days before each annual renewal. After that renewal, as long as no payment has been received on its invoice and before it falls due, the owner can choose “I won’t renew” in Teams & access: the renewal invoice is voided and the subscription ends at once. Settle pending invoices before adding licences, changing the billing period or changing payment method. Invoice payment is limited to 100 licences; automatic payment supports larger teams. Added licences are invoiced proportionally until the annual renewal; reductions apply at renewal. The owner receives financial emails. Payment method and invoices shows recent PDFs and the payment page of invoices to pay; Manage billing provides the full history. To have future invoices charged automatically to a card, choose “Pay by card from now on” in Payment method and invoices and enter your card on Stripe’s secure page; this is possible when no invoice is outstanding. Switching to monthly is then possible, by card. A scheduled licence reduction must be completed or undone before changing payment method. Personal subscriptions use automatic payment.

If the owner can still sign in, they should transfer ownership before leaving. Otherwise, contact support@pomlet.com from your work email with the organization name, the current owner, the proposed new owner (an existing member), and the reason. We ask for written approval from an authorized company representative and verify it through an independently confirmed company contact. We notify the former owner and normally allow three business days to respond. A matching email domain or no reply alone is not proof of authority. If authority is disputed, we pause the transfer. Support then completes the same ownership and billing-email update, without changing the saved card.

Invitations are sent by email, valid for 14 days, and can be resent or revoked by an admin.

A personal quiz stays private. An organization quiz is visible to members with access to its folder, and to the owner and admins.

Removing a member takes away their access to shared quizzes. Their organization licence is released if they had one.